I wish I had read these other reviews before deciding to work with this company. The driver hit the tree limb again as he pulled forward, then backed up and drove through the front yard. When pushing the boxes down the ramp, two loads of boxes dropped off the dolly. "Take a photo, that's what insurance is for," we were told after the first piece of broken furniture. Furniture was loaded into the truck upside-down, on its side, or balanced on two legs. As he opened the back of the truck, it was apparent that it had been repacked after leaving Jacksonville, as boxes were smashed, on their sides, and upside-down. When the driver backed into the road, he collided with an overhanging branch. When the truck and my things arrived the next Sunday, we were eager to get started. When I returned to Ohio from Florida, I was under quarantine, so I had to break it to go to the Post Office. While waiting for delivery, I got an email telling me that payment must be made by Postal Money Order, despite the fact that I had been informed that Zelle was also an option. Pickup was scheduled for Friday, but I got a call Thursday night saying they wouldn't be able until Saturday or Sunday. Moving from Jacksonville, FL to North Ridgeville, OH through the North Miami office. Last but not least, when we told the driver that we had a $150 discount, he claimed that he was an independent contractor, that he knew no Josh or James, and that he would not unload our belongings. When we arrived at our new home, we discovered that half of our belongings were broken or destroyed, and our boxes had opened terribly. Brittany gave us a credit of $150 USD, which we could deduct from our last payment.Īfter we moved into our new home, the truck driver called to inform us that his truck would not be able to reach the neighborhood due to its size and that we would have to pick up our belongings from a storage facility.(Our neighborhood has no restrictions whatsoever ) When we told him we had spoken with the city and that there were no restrictions, he decided to drive to our home. With a decade-old experience under their belts, Cross Country Movers can relocate you across the state with zero hassle and at good rates. The major advantage for them is that when they provide you with an itemized "price," the price per square cubic foot is $4 USD, when they arrive at your house and the movers give you a quote, the price rises to $6 USD. I'm someone who believes that in any industry, there will be mixed feedback, but please hear me out on this one: do not use this company to save yourself a lot of headaches.Īll began with a salesman named Josh no last names, who gave us a "price, not an estimate" in his words.Ĭlearly, this is part of the configuration when the movers arrived, they gave us another "estimate," and when we tried to find Josh, they told us it was his day off, and another man, James, said that since the salesmen were not present, they could only provide estimates. Cross Country Movers is located in Philadelphia, Pennsylvania.
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